Payments FAQs Archives - πŸ’‘πŸ‘¨β€πŸ’» Iris - Software for Eye protection, Health and Productivity πŸ›ŒπŸ‘€ https://iristech.co/category/faqs/payments-faqs/ Fri, 19 Aug 2022 14:15:35 +0000 en-US hourly 1 Bulk Licenses https://iristech.co/bulk-licenses/ https://iristech.co/bulk-licenses/#respond Fri, 17 Jun 2022 16:14:08 +0000 https://iristech.co/?p=33907 You can buy multiple licenses for your team or organization Minimum license count for bulk purchase 100 licenses minimum Discount 100-200 licenses – 30% discount 200+ licenses – 40% discount Discounts are only valid for 1 time purchases of licenses There is no bulk discounts for subscriptions How to Buy? Send the money to PayPal daniel@iristech.co Write to me at ... Read More

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You can buy multiple licenses for your team or organization

  • Minimum license count for bulk purchase
    • 100 licenses minimum
  • Discount
    • 100-200 licenses – 30% discount
    • 200+ licenses – 40% discount
  • Discounts are only valid for 1 time purchases of licenses
  • There is no bulk discounts for subscriptions

How to Buy?

  • Send the money to PayPal
    • daniel@iristech.co
  • Write to me at daniel@iristech.co
    • With the invoice and the number of licenses
    • Choose if you want 1 activation code with X number of activations
      • Example: team-awesomecompany
    • or X number different licenses
      • Example: CODE1, CODE2, CODE3, CODE4, etc.
  • I will send you a .txt file or team license with all the licenses

Answers also

  • HI. Our company is interested in using your product, but we have several questions: 1. What is the way of obtaining and managing big number of licences (more than 500)? 2. Is there a way for remote deployment of the program? 3. Can the licence be transferred to a different computer when needed? 4. Is the licence locked to a specific computer, or to a specific user? 5. Does the software sends any king of information to a remoter server or another location? There are the questions I have at the moment, there will probably be more at a later stage, and I will contact you again. Thanks in advance. – 2017.08.24
  • Hello Daniel, Could you please provide us also with the prices per license and what is the breakdown of the bulk licenses. For example packages for 100, 200, 500, 1000 people respectively. Regards, Alex
  • Hi Is there a volume licensing / reseller option? I might have an opportunity for a large enterprise – 2017.10.11

E-mail answer

  • We have bulk licensing for companies and teams with minimum of 100 licenses
  • For 100-200 licenses 30% discount
  • For 200+ licenses 40% discount
  • For more info and how to buy

 

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How to upgrade from Iris mini Pro to Iris Pro https://iristech.co/how-to-upgrade-from-iris-mini-pro-to-iris-pro/ https://iristech.co/how-to-upgrade-from-iris-mini-pro-to-iris-pro/#respond Sat, 19 Dec 2020 07:08:07 +0000 https://iristech.co/?p=33613 If you have bought Iris mini Pro but want to upgrade to Iris Pro and pay only the difference Request a refund via PayPal for your Iris mini Pro purchase Buy Iris Pro from our website If you have bought via other payment method request a refund from their e-mail support Answers also I have bought the iris mini license, ... Read More

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  • If you have bought Iris mini Pro but want to upgrade to Iris Pro and pay only the difference
  • Request a refund via PayPal for your Iris mini Pro purchase
  • Buy Iris Pro from our website
  • If you have bought via other payment method request a refund from their e-mail support
  • Answers also

    • I have bought the iris mini license, i like it but it does not have so much options like iris “standard”. I want to know if there is a way to upgrade it and pay the difference, thanks

    E-mail answer

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    Alternative to Pay with Debit/Credit card instead of PayPal https://iristech.co/faq/alternative-to-pay-with-debit-credit-card-instead-of-paypal/ Tue, 03 Mar 2020 08:23:29 +0000 https://iristech.co/?post_type=faq&p=28706 If you want to pay with Debit/Credit card instead of PayPal you can do this from https://iristech.co/buy-2checkout/ We don’t have an option to buy a subscription with Debit/Credit card If you want to pay with PayPal you can do this from https://iristech.co/buy-iris/ There may be a difference in the prices because of the different taxes 2checkout gets Answers also I’m ... Read More

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  • If you want to pay with Debit/Credit card instead of PayPal you can do this from
  • We don’t have an option to buy a subscription with Debit/Credit card
  • If you want to pay with PayPal you can do this from
  • There may be a difference in the prices because of the different taxes 2checkout gets
  • Answers also

    • I’m not using PayPal
    • Please send me a link to pay by credit card that does not require me to sign up for PayPal
    • Do you have a payment link in English that does not require me to open a PayPal account
    • Hi there ! The PayPal system isn’t available in my country…. How can I but Iris or other products
    • Hello , I live in turkey , I tried and loved iris. I want to buy but as I can see only way is Paypal Which does not work in my country Is there any other wat i can buy
    • Magicofprayers Feb 26, 2020 21:28 Subject: Iris feedback Message Body: help me adding card for payment for subscription. first of all you dont have optons other than paypal. then, paypal is a mess to operate; not adding my card even after entering card details 20 times.

    E-mail answer

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    How to cancel PayPal subscription https://iristech.co/faq/how-to-cancel-paypal-subscription/ Tue, 25 Feb 2020 14:49:40 +0000 https://iristech.co/?post_type=faq&p=28902 Related pages https://iristech.co/license-unsubscribe/ https://iristech.co/faq/how-to-cancel-a-subscription/   We can’t cancel your subscription automatically We don’t know your subscription id or debit/credit card info PayPal does this You need to cancel it from the PayPal interface To change or cancel your agreement with Iris Technologies EOOD Log into your PayPal account http://paypal.com/ Try this direct link to cancel your subscription My Preapproved payments ... Read More

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    Related pages

     

    • We can’t cancel your subscription automatically
      • We don’t know your subscription id or debit/credit card info
      • PayPal does this
    • You need to cancel it from the PayPal interface
    • To change or cancel your agreement with Iris Technologies EOOD
      • Log into your PayPal account
      • Try this direct link to cancel your subscription
      • If the direct link doesn’t work Go to Profile, and click Account Settings
      • Now from the left menu choose Money, banks and cards

      • From the Automatic payments section select Set Automatic Payments

      • This will open the My preapproved payments screen

        • Here you can see all your active subscriptions
        • An active subscription is this which says Active under the status
        • Click on the subscription that you want to cancel
      • When the Subscriptions details window open Cancel the subscription
      • Now the subscription is canceled
      • If these steps doesn’t work
        • Try to go to your Profile, and click My money
          • Update your agreement in the β€œMy preapproved payments” section

        • Try going to Tools, All tools and search there
        • You can also see the button and tutorial here
        • Call PayPal or E-mail them for help
          • This depends on the PayPal UI and honestly, there is nothing we can do to make it easier to Unsubscribe

    Video tutorial

    Answers also

    • How to cancel PayPal subscription
    • How to cancel monthly subscription
    • How to cancel my monthly subscription
    • How to cancel your monthly subscription
    • How to cancel an annual subscription
    • I want to unsubscribe to Iris, how do I do that
    • How to discontinue my payments as I’m no longer using the App
    • Hi, I wish to unsubscribe and the dollars that you took yesterday could you please refund it to me as I am not using the computer I activated my code on anymore
    • how do I stop my subscription?Β  My email address is X I want to cancel because I thought I was blocking out blue light from my monitor but your service is not
    • I would like to cancel my monthly subscription for Iris Technologies
    • Hi, I subscribed to Iris half an year ago and I decided to buy it ffor a lifetime. However, there is a problem with me unsubscribing from the subscription. Did it through revolut, also tried using the user panel but it does not even give me the option to claim my license. Overall I am lost Somebody who had a similar situation or has any ideas on how to cancel the subscription?
    • HI, I bought your full product but you still deducted the 1,99 euro from my account. can you please resolve this?
    • If you subscribe with PayPal you can go in and unsubscribe that way. You can opt out of/cancel reoccurring payments. I think you can do it with your bank also
    • How the do I cancel? There’s no way to unsubscribe? I’m going to report this company as a scammer to my bank There is no way for someone in my circumstance to unsubscribe This is illegal. I subscribed through paypal, not with a paypal account The way the cancelation system is set up with this company is illegal

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    Switch from Monthly to Annual Subscription https://iristech.co/faq/switch-from-monthly-to-annual-subscription/ Tue, 25 Feb 2020 14:46:46 +0000 https://iristech.co/?post_type=faq&p=28704 To change from Monthly to Annual subscription Cancel your monthly subscription From the PayPal menus Buy annual subscription from our Buy subscription page https://iristech.co/buy-subscription/ https://iristech.co/faq/switch-from-monthly-to-annual-subscription/ Answers also How to switch from monthly to an annual subscription How do I go from monthly…. Mark Diamond 2022.04.13 01:01 ….to annual payments. Is there discount for paying annually?

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  • To change from Monthly to Annual subscription
  • https://iristech.co/faq/switch-from-monthly-to-annual-subscription/
  • Answers also

    • How to switch from monthly to an annual subscription
    • How do I go from monthly…. Mark Diamond 2022.04.13 01:01 ….to annual payments. Is there discount for paying annually?

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    How to find which E-mail I have used for my PayPal purchase https://iristech.co/faq/how-to-find-which-e-mail-i-have-used-for-my-paypal-purchase/ Mon, 24 Feb 2020 16:24:18 +0000 https://iristech.co/?post_type=faq&p=28617 We can’t find a purchase made from a different e-mail address which you also don’t know We can find purchases by Transaction ID Subscription Profile ID Find which E-mail I have used for my PayPal purchase All licenses and activation codes are connected to the E-mail that you used for the purchase To find the E-mail that you used for ... Read More

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  • We can’t find a purchase made from a different e-mail address which you also don’t know
  • We can find purchases by
    • Transaction ID
    • Subscription Profile ID
  • Find which E-mail I have used for my PayPal purchase

    • All licenses and activation codes are connected to the E-mail that you used for the purchase
    • To find the E-mail that you used for the purchase you can
      • Check your Inbox
        • Search for E-mails like
          • For 1-time payments
            • Receipt for Your Payment to Iris Technologies EOOD
          • For subscriptions
            • You set up an automatic payment profile to Iris Technologies EOOD
            • You sent an automatic payment to Iris Technologies EOOD
        • In the e-mail, you can see which e-mail you used for the purchase
      • Call PayPal and ask them
      • Log in to your PayPal account and see your E-mail

    After you have found your E-mail that you used for the purchase you can log in to our User Panel and from there

    • Find your activation codes
    • Move your licenses
    • Download the app you have paid for

    See also

    Answers also

    • Trying to figure out to which email address the activation code was sent to
    • I do not know to which email address the activation code was sent to
    • Could you please tell me which email address has the activation code

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    Getting a company Invoice for your Purchase https://iristech.co/faq/getting-a-company-invoice-for-your-purchase/ Sat, 22 Feb 2020 07:31:42 +0000 https://iristech.co/?post_type=faq&p=28391 We give invoices only for purchases of above $1000 If you want to get an Invoice for your purchase please send to us: The PayPal or 2checkout receipt with visible Transaction id Name of the product Price Company name Company VAT number Company address Is your company in Europe or Outside of Europe This is important The country of your ... Read More

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    We give invoices only for purchases of above $1000

    If you want to get an Invoice for your purchase please send to us:

    • The PayPal or 2checkout receipt with visible
      • Transaction id
      • Name of the product
      • Price
    • Company name
    • Company VAT number
    • Company address
    • Is your company in Europe or Outside of Europe
      • This is important
    • The country of your company

    Note that the invoice is in Bulgarian in accordance with our and the European law.

    You can see our company info from https://iristech.co/company

    Answers also

    • Getting a company Invoice for your Purchase
    • How to get an invoice for my purchase
    • Can I get an invoice for my purchase
    • invoice for purchase

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    Iris for Several PCs https://iristech.co/faq/iris-for-several-pcs/ Fri, 21 Feb 2020 17:42:17 +0000 https://iristech.co/?post_type=faq&p=28380 For PCs If you have several PCs and want to buy Iris for all of them with a discount, we have an offer 1 month for 5 PCs on the Buy Subscription page. Select the package 1 Month, 5 PCs After the payment, you will receive 1 code but you will be able to use this code on 5 PCs ... Read More

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    For PCs

    If you have several PCs and want to buy Iris for all of them with a discount, we have an offer 1 month for 5 PCs on the Buy Subscription page.

    • Select the package 1 Month, 5 PCs
    • After the payment, you will receive 1 code but you will be able to use this code on 5 PCs πŸ™‚
    • You can get the offer 1 month for 5 PCs from

    For phones

    Answers also

    • Do you offer a discount for more than 1 PC
    • Do you have an offer for several laptops
    • Which plan allows me to use it on two computers
    • I am just wondering if I need to buy Iris for each device, or it one download for all devices in one household
    • I am a parent we share 3 devices one is laptop, and 2 iPads. Is there a way to purchase a family license
    • I bought the most expensive Iris for my desktop and it says one computer at a time. How do I load without paying for it Iris for another of my computers? There does not appear to be a login. Thank you.

    E-mail answer

     

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    How to buy Iris? https://iristech.co/faq/how-to-buy-iris/ Mon, 04 Nov 2019 12:39:35 +0000 https://iristech.co/?post_type=faq&p=23907 Iris has a 7-day trial. If you wish to use it further you can buy it (and support us) or invite friends (see Discounts -> Friend invites section for this). Iris Mini is free to use and has no trial period. License For Iris Pro we have two lifetime licenses – one without future updates (you can only use it ... Read More

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    Iris has a 7-day trial.

    If you wish to use it further you can buy it (and support us) or invite friends (see Discounts -> Friend invites section for this).

    Iris Mini is free to use and has no trial period.

    License

    For Iris Pro we have two lifetime licenses – one without future updates (you can only use it on the version you’ve installed at the time of your purchase) and one that comes with future updates (whenever a new version comes out you can switch to it) – check them out here – Buy Iris.

    For Iris Mini we also have a lifelong license without updates – you can see it here – Buy Iris Mini.

    If you don’t want to buy through PayPal you can buy through 2checkout with a debit or credit card – Buy with a card.

    Subscription

    We also have monthly and yearly subscriptions for 1PC or up to 5 devices that can be used for both Iris and Iris Mini – check them out here – Subscription.

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    Getting a Refund https://iristech.co/faq/getting-a-refund/ Mon, 04 Nov 2019 10:44:36 +0000 https://iristech.co/?post_type=faq&p=23366 How to get a refund Just open a case in PayPal. We refund all PayPal cases but it takes a week or two don’t worry. Also if you have a subscription cancel it https://iristech.co/faq/how-to-cancel-paypal-subscription/ If you’ve made a mistake when buying, would like to upgrade from a subscription to a license or from one license to another, or if you’re ... Read More

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    How to get a refund

    Just open a case in PayPal. We refund all PayPal cases but it takes a week or two don’t worry.

    If you’ve made a mistake when buying, would like to upgrade from a subscription to a license or from one license to another, or if you’re just not satisfied with the product get a refund.

    If you have bought not with PayPal send us the following information via PM in Discord:

    • Email the purchase was made with (if you paid with PayPal, it’s the email connected to your device)
    • Transaction ID of the purchase (you can find it in your PayPal history when you click on the payment and get the information page shown on the screenshot)

    Reason for wanting a refund – this helps us improve our software and services.

    We refund all PayPal cases but it takes a week or two don’t worry.

    NB! Keep in mind that PayPal transactions older than 180 days cannot be refunded.

    We can’t find the purchase without the E-mail that you used for the purchase and the Transaction ID of the purchase.

    To get a refund, send us your:

    • E-mail
      • The E-mail that you used for the purchase
    • Transaction ID
      • The Transaction ID of the purchase

    What if I want a refund? (July 13, 2018)

    • We always refund moneyΒ if something is not working or if you are just not happy with our product.
    • But please don’t use Iris for 5 years then suddenly decide that you want a refund.
    • Even in that case, I will probably refund everything you have paid for but will probably also remove your activation codes and block you from purchasing from us in the future.
    • We are all honest and good people which value your decision to trust us with your money so if something is not working or you are not happy with our product we will always refund all your payments.
    • I don’t want to tell 30-day or 90-day money-back guarantee because it sounds stupid but we care and will return your money if you want at any time.
    • Daniel CEO Iris

    Answers also

    • I want a refund
    • I don’t like the software and want a refund
    • Your software crashed my computer. I uninstalled your app. I want a refund
    • Can Β you pls refund me the cost of the Iris Pro
    • Daniel, I am sorry to say that Iris is not working at all. My computer crashed and I had to reinstall windows and Iris, and now Iris is non-functional. Should I reinstall it. I had a paid version, so settings are on advanced
    • getting a Iris refund on my purchase
    • getting a refund for iris
    • getting iris refund
    • Lynne Cobb 2022.04.12 15:35 I’m confused about what’s going on with the Iris software on my computer. I have been having autopay of $1.99 monthly, but then last week my IRIS stopped working and said I needed to buy a subscription…that confused me because I thought I had a subscription already of $1.99 a month. I couldn’t get it to work so I clicked on the link to purchase another subscription and bought the one year for $11.99 and the software started working again… I thought the problem was solved but then another automatic payment of $1.99 went through my account. So now, I think I have two subscriptions but only need one. Can you help me work this out and fix the problem? Lynne
    • Maija Giganti1 Aug 19, 2020 00:57 This is a follow-up to your previous request #18032 “Very Upset” I am VERY upset at the lack of customer service at Iris. I have had ongoing issues for the past year. And to think how many people I have referred to you! I am being billed 2x each month (last charges were in late July for $1.79 and $1.99). AND I DON”T HAVE IRIS ON ANY OF MY COMPUTERS!!! I tried to buy it again in late July. I had it for 7 days and then it disappeared. I wrote to you above on 7/27 and never heard back. I do want to have Iris on a couple of our computers but I refuse to buy it again until these subscriptions are cancelled. This is beyond frustrating. I am going to contact the Better Business Bureau. I know it’s a small amount but the lack of service is TOTALLY unacceptable. Please credit my account for at least July if not longer -I haven’t had Iris on any of my computers since Feb 8, 2020 when I was laid off from my last job (and sent the computer to the corporate office. Thanks, Maija Giganti
    • Maija Giganti1 Sep 29, 2020 17:18 Hi – I have had nothing but trouble with Iris. I have emailed you several times to cancel my account but you never respond. Though you happily take my money each month. For months I had asked for help – Iris was on my old work computer (which I sent back in February to my old company) but I couldn’t download it on my new computer. Yet am charged each month. Please refund this last month at the minimum (though I haven’t used your service since early Feb and have been charged 1 and sometimes 2x a month for some reason). Please cancel my service – and please provide better service to your customers. This experience has been worse than dealing with AT&T or Xfinity – at least they respond. Thanks, Maija Giganti
    • Maija Giganti1 Aug 27, 2020 19:21 Hi – I have disputed your charges through Paypal as I have not had your service on any of my computers since February. But you continue to charge me. And never respond. Your customer service (or lack thereof) is as bad as Comcast – and that is saying a lot…
    • Please see my email above – I need customer service and your company provides absolutely no service. HELP!!!!!

    E-mail answer

    Can’t open a case in PayPal

    Can’t find the purchase for this E-mail

    • Sorry for the bad experience with our product
    • I searched in PayPal for the purchase with this e-mail but there is no purchase from this e-mail
    • Can you send me the transaction id or the e-mail that you used for the purchase so I can refund you πŸ™‚
    • There is no way to find and refund the transaction if we don’t know the e-mail used for the purchase or the transaction id of the purchase
    • For more info

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    How to buy Iris Mini Pro? https://iristech.co/faq/how-to-buy-iris-mini-pro/ Mon, 04 Nov 2019 10:42:25 +0000 https://iristech.co/?post_type=faq&p=23361 You can buy Iris mini Pro from this link: https://iristech.co/buy

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    You can buy Iris mini Pro from this link:
    https://iristech.co/buy

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    How to buy Iris Pro? https://iristech.co/faq/how-to-buy-iris-pro/ Mon, 04 Nov 2019 10:42:06 +0000 https://iristech.co/?post_type=faq&p=23360 You can buy Iris Pro from this link: https://iristech.co/buy-iris

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    You can buy Iris Pro from this link:
    https://iristech.co/buy-iris

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    How Much Does it Cost? https://iristech.co/faq/how-much-does-it-cost/ Wed, 23 Oct 2019 20:26:12 +0000 https://iristech.co/?post_type=faq&p=14666 You can see the price of Iris from here https://iristech.co/buy/ If you want to buy Iris you need to click the button of Iris Pro. Iris mini is a different program that you can find here https://iristech.co/iris-mini/ It’s again made by me but with the goal to be really small and minimalistic.  

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    You can see the price of Iris from here

    https://iristech.co/buy/

    If you want to buy Iris you need to click the button of Iris Pro.

    Iris mini is a different program that you can find here

    https://iristech.co/iris-mini/

    It’s again made by me but with the goal to be really small and minimalistic.

     

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    Do you store Debit/Credit card information? https://iristech.co/faq/do-you-store-debit-credit-card-information/ Fri, 13 Jul 2018 07:36:12 +0000 https://iristech.co/?post_type=faq&p=10077 No, we don’t process the payments and we don’t store any debit or credit card information on our servers. We do this because I know how important my own card information is for me and how often I don’t pay because I don’t trust the store enough to process my payment. Iris payments go through PayPal or 2checkout and we ... Read More

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    No, we don’t process the payments and we don’t store any debit or credit card information on our servers.

    We do this because I know how important my own card information is for me and how often I don’t pay because I don’t trust the store enough to process my payment.

    Iris payments go through PayPal or 2checkout and we just get a notification after payment to create your activation code and send it to your e-mail.

    Your debit/credit card information is secure or at least as secure as PayPal or 2checkout websites are.

    The post Do you store Debit/Credit card information? appeared first on πŸ’‘πŸ‘¨β€πŸ’» Iris - Software for Eye protection, Health and Productivity πŸ›ŒπŸ‘€.

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