Comments on: Licensing

By: Valentina Aleksandrova

Valentina Aleksandrova — Wed, 25 Sep 2019 13:03:42 +0000

In reply to corynne gaspard. Hi Corynne, I wrote you an email about your query

By: corynne gaspard

corynne gaspard — Tue, 24 Sep 2019 20:05:26 +0000

I have switched computers for work a window to a Mac. I want my subscription to go on the Mac computer. How do I do this without cancelling my subscription? I can’t find the license# anywhere…
Thank you so much!

iris account : corynnejeninegaspard@yahoo.com

By: Valentina Aleksandrova

Valentina Aleksandrova — Thu, 22 Aug 2019 17:22:47 +0000

In reply to REX.

Hi Rex,
The code doesn’t work or the program?
Can you send us a detailed explanation of your issue at contact@iristech.co

By: REX

REX — Thu, 22 Aug 2019 01:31:06 +0000

i bought 1 and got one free sale
on the new iMac can use the code u send us
it work ok on the first mac but not on the second one.

milo888@gmail.com

REX

By: Valentina Aleksandrova

Valentina Aleksandrova — Fri, 02 Aug 2019 08:49:03 +0000

In reply to Charlie.

Yes, of course
You just need to revoke the old code to be able to use it again
If you need any help write to us at contact@iristech.co

By: Charlie

Charlie — Fri, 02 Aug 2019 03:34:08 +0000

If my PC crashed and I reinstall the Windows, can I still reinstall Iris bought under the “Lifelong without updates”? Thank you.

By: Valentina Aleksandrova

Valentina Aleksandrova — Sun, 30 Jun 2019 20:56:36 +0000

In reply to Lawrence Lynch.

Hi Lawrence,
You can find the lifelong offers here: https://iristech.co/buy-iris/

Valentina
Customer Communications Manager and Lead Marketing Specialist
Iris Technologies Ltd.

By: Lawrence Lynch

Lawrence Lynch — Sun, 30 Jun 2019 13:00:12 +0000

I am on the Iris 7 day trial… and most likely wish to purchase the lifelong membership option with automatic updates. What is the best price for this, and how can I order?
You do not lave the lifelong option available on your sales page
Blessings
Lawrence

By: Iris (Team Member)

Iris (Team Member) — Wed, 29 May 2019 12:36:48 +0000

In reply to Henry LIM.

Hello, how many licenses are you planning to get? We could possibly work something out 🙂
Valentina
Chief Customer Officer and Lead Marketing Specialist

By: Henry LIM

Henry LIM — Wed, 29 May 2019 09:05:33 +0000

Hi
Do you have any volume discounted price for several licenses for use by family?
Thank you.

By: Daniel Georgiev

Daniel Georgiev — Tue, 28 May 2019 07:12:46 +0000

In reply to Satyam Singh. The Trials work on All versions. You can update and you will still have 51 days, if not it's a bug and just write to us :)

By: Satyam Singh

Satyam Singh — Mon, 27 May 2019 18:39:19 +0000

In reply to Daniel Georgiev.

My Iris Subscription will Expire within 51 days,
as there is new update available, what if i update it…will it will effect my subscription
that’s my question

By: Iris (Team Member)

Iris (Team Member) — Sun, 07 Apr 2019 15:06:23 +0000

In reply to Michael.

Yes, you can get the iOS version here:
https://iristech.co/iris-ios

By: Michael

Michael — Fri, 05 Apr 2019 10:43:32 +0000

I have a computer and an iPad
Does this work for the iPad as well?
Thank you

By: Daniel Georgiev

Daniel Georgiev — Mon, 18 Feb 2019 16:47:48 +0000

In reply to Michel Thoné.

2checkout payments now work again and they are automated 🙂

Sorry for the trouble
(The problem was only the last couple of days)

Daniel
2019.02.18

By: Daniel Georgiev

Daniel Georgiev — Mon, 18 Feb 2019 16:47:30 +0000

In reply to LLEWELLYN WILLIAMS.

2checkout payments now work again and they are automated 🙂

Sorry for the trouble
(The problem was only the last couple of days)

Daniel
2019.02.18

By: LLEWELLYN WILLIAMS

LLEWELLYN WILLIAMS — Mon, 18 Feb 2019 16:33:06 +0000

I like the product and shall be buying it but also, as with an increasing amount of folk like myself who have been using it for years, will NOT now use PayPal. This is because they appear to be a sign of the future, whereby they are increasing their range of control and in particular would not reply either by phone or email satisfactoraly to my complaint about them stopping Tommy Robinson’s account – WITH NO EXPLANATION – and freezing payments in the account on the way to him for 90 days! This is totally unacceptable behaviour and suggests a totalitarian future. Could you let me know if your probem with 2checkout has been put right, or has one to use MYPOS. If then opening that page does one pay the link which is shown @ $15 or does this then mean that you send an email code?
Thanks.

By: Daniel Georgiev

Daniel Georgiev — Mon, 18 Feb 2019 07:42:42 +0000

In reply to Ron.

You can use contact@iristech.co

By: Daniel Georgiev

Daniel Georgiev — Mon, 18 Feb 2019 07:38:12 +0000

In reply to Michel Thoné.

Yes, I also wrote to them like 25 times in the last 2 weeks

Their support is really bad:

You can pay via myPOS here:
https://www.mypos.eu/vmp/btn/B64TVJJSOW782

I created and send you an activation code via your Email 🙂

Daniel
CEO Iris

P.S.
Note that we don’t have automation right now here so if somebody else pays by this link write to our email or messenger to create activation code by hand. I will probably integrate a couple more payment methods for situations like this but PayPal works and we are most happy with it

By: Michel Thoné

Michel Thoné — Sun, 17 Feb 2019 18:21:40 +0000

Hallo there,
i ve tried a free seven days ,
I am very pleased with your magnificent software,
and i decided to purchase iris mini pro license.
I don t want to pay with pay pall !!
so i try to pay with 2checkout
But i receive every time an error code PE102!!??
What now?

I am living in Belgium, have an valid visa card

Hopely this situation will be resolved quickly

By: Ron

Ron — Mon, 04 Feb 2019 06:49:26 +0000

In reply to Daniel Georgiev.

I seem to be confronted with Facebook to talk with you.
If I buy will I have the same problem.
I will not use Facebook. Ron

By: Iris (Team Member)

Iris (Team Member) — Thu, 31 Jan 2019 17:42:35 +0000

In reply to Maggie Schulz.

Iris supports multiple monitors if it doesn’t work on one of your monitors, can you try enabling High-level API?

We have a short video on how to do that here:
https://www.youtube.com/watch?v=z85SbltBL2I&index=6&list=PLYgsC6pUhQFpDMsoxDQQgZYaikOFzevw6

This happens sometimes when your monitor is connected through DisplayLink or USB

By: Maggie Schulz

Maggie Schulz — Thu, 31 Jan 2019 00:38:08 +0000

Hi there. I am using a Toshiba laptop with a monitor attached.

Can anyone tell me if Iris will work on the monitor or does it only work on the computer screen?
If so is there anything I need to do in settings to adjust the monitor?

Any help would be greatly appreciated.

Cheers,
Maggie

By: Iris (Team Member)

Iris (Team Member) — Thu, 03 Jan 2019 20:36:17 +0000

In reply to Diane.

Hi Diane,
The subscriptions are monthly and can be found here:
https://iristech.co/buy-subscription/

They give you access to the latest versions of Iris that get released and we have one that is made for multiple computers

The other licenses we have last for lifetime w/o updates and we have one that is for lifetime with updates and support for the latest versions, can be found here:
https://iristech.co/buy-iris/

The iOS version is free right now, we have a guide on how to install here:
https://iristech.co/iris-ios

Mihail 🙂

By: Diane

Diane — Wed, 02 Jan 2019 20:18:22 +0000

Hi Daniel,
We have a pc and a mac as well as two ipads.

Ideally, we would want the lifelong $49.99 license. However, since it’s only for 1 computer, I am a bit confused about the diff between license and subscription.

Can you please clarify the diff between a monthly subscription and a lifelong license? What I understand is: subscription is for multiple computers and is lifelong, where as license is only for 1 computer and is lifelong. Correct?

Thank you,
Diane

By: Iris (Team Member)

Iris (Team Member) — Sun, 16 Dec 2018 15:31:28 +0000

In reply to Herb.

It would be best to get a subscription for multiple computers here:
https://iristech.co/buy-subscription/

Currently, the way to reduce the blue light of your entertainment system to run it through HDMI from your pc->TV

By: Herb

Herb — Sat, 15 Dec 2018 21:53:00 +0000

I run Fedora Linux and Windows 7 on two (dual boot) non-networked computers, Windows 7 on a music computer, and Mac OS on a Mac Mini entertainment center computer.

Which subscription would be best for me. considering only the info above?

More recondite questions: Can you process images to make the light from the tv in my Mac entertainment system to make that tv image easier on my eyes?
On any OS, do you plan in the future to somehow filter not only blue light, but also bright green light as well ?

By: Iris (Team Member)

Iris (Team Member) — Tue, 11 Dec 2018 07:30:24 +0000

In reply to Yash.

That should be no problem 🙂
Just message us at contact@iristech.co and we will help

By: Yash

Yash — Mon, 10 Dec 2018 11:12:32 +0000

Hi,

I’m interested in buying a license to use Iris pro and was wondering if I buy the $14.99 license (1 version, life long updates) now, but decided I’d like to go for the $49.99 license some time in the future (all versions, life long updates) would I be able to get this at a discounted price?

Thanks!

By: Daniel Georgiev

Daniel Georgiev — Tue, 06 Nov 2018 08:27:48 +0000

In reply to David.

1 Month, 5 PCs
https://iristech.co/buy-subscription/

Or you can just move the code from here when your travel
https://iristech.co/revoke-license/

After payment, we send E-mail with a link for automatic revoke so it’s really easy to move the code between machines

In any case, we are really helpful with this and worst case we will just give you 1 more code present from us 🙂

By: David

David — Tue, 06 Nov 2018 02:00:19 +0000

Hi Daniel. I’m on Day 3 of the trial period and I am impressed by the software and your service so I will buy it at the end of the period. A question: I have two desktop computers, one each in homes in two countries which I travel between. Which option will allow me to use the software on both?
Regards,
david

By: Daniel Georgiev

Daniel Georgiev — Tue, 31 Jul 2018 08:25:11 +0000

In reply to –.

We accept cryptocurrencies but since the volume of this types of payments is low we do it manually.

For more info see:
https://iristech.co/buy-bitcoin/

I know the page says Bitcoin but you will see also ETH and a couple of other altcoins addresses from my wallet.

If the coin is not listed on the page write to us to see if I can create an address for the specific currency.

You can write to contact@iristech.co but since I read all e-mails my e-mail is a little full and we have some automated answers via Messenger to help the users faster.

It’s on the bottom of every page but maybe I need to move it somewhere more visible 🙂

Daniel
CEO Iris

By: -

Mon, 30 Jul 2018 04:22:01 +0000

Hi,
I downloaded and am trialling out your software today. Looking forward to it!

If I might provide two thoughts:
1) Would you consider adding Ether as a payment option? I noticed you offer Bitcoin.
2) I was going to ask about (1) by going to the “Contact Me” page. However, it redirects to Facebook Messenger. I don’t use that app due to privacy concerns. It might be worth considering adding an contactme@iris email address.

Best.